FAQ's
Welcome to Vibe tu hai’s Help Center. We’ve answered some of the most common questions below to make your shopping experience smooth and stress-free.
If you still need help, feel free to reach out to us on WhatsApp at +92 320 7970851 or email us at info@vibetuhai.com.
Shipping & Exchange Policy
Note: We currently do not offer returns. However, exchanges are available for size issues or any genuine concerns.
Where do you deliver?
We currently offer delivery only within Pakistan.
How long does delivery take?
Orders are processed within 2–3 business days. Delivery usually takes 3–5 working days depending on your location.
Can I exchange my item if the size doesn’t fit?
Yes, we offer one-time size exchanges. The product must be unused and in its original packaging.
How do I request an exchange?
Contact us on WhatsApp or email with your order number and issue, and we’ll guide you through the process.
Orders
Below are some of are common questions about orders
How do I track my order?
You’ll receive a tracking link via SMS or email once your order is shipped.
I made a mistake in my order. Can I update it?
If your order hasn’t been shipped yet, message us right away on WhatsApp and we’ll try to make changes.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) across Pakistan.
Products
Below are some common questions about our products
Where are your products made?
All Vibe tu hai products are proudly made in Pakistan.
What fabric do you use in your t-shirts?
Our t-shirts are crafted from a soft blend of 90% cotton and 10% mixed fibers (like elastane or polyester) — perfect for comfort, breathability, and style.
What kind of fit do your t-shirts have?
They feature a drop-shoulder, relaxed fit — roomy but not too oversized, ideal for modern everyday wear.
How should I wash the t-shirt?
We recommend hand washing for best results. Machine wash is possible, but not recommended. Always iron inside out and avoid ironing directly over printed/sticker areas.
Will the t-shirts shrink or fade?
If cared for properly (hand wash and air dry), our tees are designed to maintain their shape and color over time. inshaALLAH
Are you launching more items?
Yes! While we’re starting with t-shirts, we're expanding soon into pants, hoodies, caps, tracksuits, perfumes, and fashion accessories.