FAQ's
Welcome to Vibe tu hai’s Help Center. We’ve answered some of the most common questions below to make your shopping experience smooth and stress-free.
If you still need help, feel free to reach out to us on WhatsApp at +92 320 7970851 or email us at info@vibetuhai.com.
Shipping & Exchange Policy
Note: We currently do not offer returns. However, exchanges are available for size issues or any genuine concerns.
Where do you deliver?
We currently offer delivery only within Pakistan.
How long does delivery take?
Orders are processed within 2–3 business days. Delivery usually takes 3–5 working days depending on your location.
Can I exchange my item if the size doesn’t fit?
Yes, we offer one-time size exchanges. The product must be unused and in its original packaging.
How do I request an exchange?
Contact us on WhatsApp or email with your order number and issue, and we’ll guide you through the process.
Orders
Below are some of are common questions about orders
How do I track my order?
You’ll receive a tracking link via SMS or email once your order is shipped.
I made a mistake in my order. Can I update it?
If your order hasn’t been shipped yet, message us right away on WhatsApp and we’ll try to make changes.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) across Pakistan.
Products
Below are some common questions about our products
Where are your products made?
All Vibe tu hai products are proudly made in Pakistan.
Are VTH hoodies unisex?
Yes. All our hoodies are unisex and designed to suit all genders.
Is this hoodie oversized or baggy?
Yes. All VTH hoodies are designed with an oversized and baggy fit. Choose your regular size for a relaxed fit or size up for a more baggy look.
What fabric is used in these hoodies?
Our hoodies are made using premium 350 to 360 GSM fabric with an ultra soft fleece interior for warmth, comfort, and durability.
How should I wash the hoodies or t-shirt?
We recommend hand washing for best results. Machine wash is possible, but not recommended. Always iron inside out and avoid ironing directly over printed/sticker areas.
What kind of fit do your t-shirts have?
They feature a drop-shoulder, relaxed fit — roomy but not too oversized, ideal for modern everyday wear.
Will the t-shirts or hoodies shrink or fade?
If cared for properly (hand wash and air dry), our tees and hoodies are designed to maintain their shape and color over time. inshaALLAH
Are you launching more items?
Yes! While we’re starting with t-shirts and hoodies, we're expanding soon into pants, sweatshirts, polos, caps, tracksuits, perfumes, and fashion accessories.